FAQ / POLICY
These are some of the questions I get asked. If you have any additional questions, feel free to email me - email@example.com
How can I view the artwork? All artworks are located in the gallery, which is in Cedarhurst NY. Viewings are by appointment only. Email firstname.lastname@example.org to schedule an appointment.
Are you located in Israel? We are located in Cedarhurst, NY.
Difference of prints? The way I reproduce my art is as follows. I take the artwork to my printer and they remove it from its wooden base to be scanned. This way the resolution is second to none and the print quality is perfect. There are two options that the reproduction can be printed on.
OPTION ONE: GICLEE - A semi-original / stretched canvas giclee - This appeals to many since I paint on top of the majority of the canvas (not just a few strokes here and there) making it look and feel original. Each one is worked upon for hours and no two strokes are the same, which results in each one being specially unique. Also, the canvas is thick, so even though it can be framed, it doesn’t need to be.
This is shipped in a custom box ensuring the security of the artwork. If it is shipping overseas, the giclee is taken off the stretcher bar and shipped rolled.
OPTION TWO: PRINT - A digital print - This is a reproduction on 10 ML acid-free specialty art paper. This appeals to many since the quality of the scan comes across so strongly on the paper, that the viewer can see each and every bump from the original canvas. It’s less costly than a giclee.
The digital print does need to be framed, as the ink on the print, is sensitive and must be protected. It can be covered with glass, or our framer shellacs the print, ( a clear veneer) which gives it a beautiful original feel. A Digital print does not come framed. We offer custom framing, if one would like. This way, it arrives ready to hang. It is shipped in a custom made box to insure the frame. Framing is a separate cost from the print.
If you don't frame, the print arrives rolled in a tube.
See video below for full explanation of each.
|| All reproductions are limited ||
Copyright? All my work is copyrighted, and can not be reproduced without my written consent.
Can I commission a painting? Right now, I’m not taking on any commissions.
How long does my artwork take to arrive? Every Digital Print is made with you in mind, and they are made to order. Please allow two weeks for production and shipping. Semi-Original Giclees require more time due to the customized painting that is added on top of the canvas. They can take up to three weeks to ship.
Can I pick up my art instead of shipped? Of course you can.
Do the paintings come framed? They can be! If you'd like custom framing, we can work with you based on style, space and decor. The framing is done by a 3rd party* and is a separate cost.
To frame or not to frame? I always say - frame. It elevates the painting so much. As for what color to go with? It all depends on your space. Feel free to email me with specific space questions and it’s always my pleasure to guide you. Your framer can do so as well.
And where to go for framing? *I work with a framer who offers my customers special pricing, so feel free to contact me for his information.
Prints: If you are unsatisfied with your purchase, you are welcome to return it. If a return is made, a credit is given, which can be used at any point in time. It does not expire. There are no refunds on prints. There is a 20% restocking fee.
Giclee: Due to the fact that giclees are made specifically to order, and they cannot be seen during the time of purchase, giclees are exchangeable. (We have yet to have a customer who wasn't satisfied!)
Original Artwork: Original artwork cannot be returned but can be exchanged.
Small original artworks - Which include: sculptures, watercolors, mini masterpieces, cannot be returned, but can be exchanged. This is all subject to change depending on stock.
Products - Any other item which includes: challa covers, blessing cards, hagaddahs, are subject to return, with full refund.
Sale - Any sale item cannot be exchanged or returned.
Are you in galleries? All my work is sold exclusively through me.
Workshops and classes: Due to my love for painting and family, I devote my working hours to painting and alike. There simply is no time for classes right now. There may be a workshop in the future. We’ll see...
Fundraising events: I am happy to discuss. Every event is different and entails many things. Depending on the distance, I charge a traveling fee and there are shipping fees for the paintings. Please contact Chevy@yaelifineart.com
Designers: I love working with you. Design is my second passion, and it’s always a blast.
Press: I’m honored that my paintings are your topic of interest. There's much information here and on Instagram that are available for you to use. Please ask and credit. For a more detailed spread, you can email email@example.com to set up an interview.
I want a custom size print and the size isn’t on the site? Feel free to email me and order the size you desire. firstname.lastname@example.org
PLEASE NOTE: I retain the rights to each and every one of my paintings. I retain the right to reproduce any and all work I create, unless the collector has purchased the full rights to the artwork. Purchase of full rights is separate and above the cost of the painting itself. The collector or buyer cannot reproduce the artwork in any way without written permission.
THE FRAMING PROCESS
If you'd like to custom frame your artwork, you simply state that in the comment section at checkout and write the color tones that you'd like. Then when the print is in , we take it to the framer and pick out the best suitable frames, based on our eye and your decor.
We then snap images for you. Very detailed so that you can get the full picture. We sent it via text or emial, or if you'd prefer - Facetime.
Once you see all the frame options, you simply tell us which is your favorite and it's done! If you'd like to see even more options, we can send you more... Your satisfaction is our number one priority since you will be looking at the artwork every day...we want it to be perfect!