Policies and FAQ

RETURN POLICY:

PESACH 2024 POLICIES

Shipping: The only way to ensure delivery before the first days of Pesach, 4/22-4/23 after April 14th is to purchase an express shipping option. By selecting standard shipping, the customer acknowledges that depending on their location, their order may not arrive in time for first days.

We will NOT allow returns for items that did not arrive in time.

What is the return timeframe and policy for regular-priced items?

The return policy is exchanges or store credit only. The return timeframe for regular-priced items is 30 days from the date of receipt. Once a store credit is issued the recipient has 30 days to use the credit. We do not offer refunds!

Can I return sale merchandise?

No, sale merchandise is final sale and cannot be returned or exchanged.

What is the return policy for Prints?

If you are unsatisfied with your purchase of Prints, you can exchange your print for another. Please note there are no refunds on Prints, and a 20% restocking fee applies.

Can I return Original Artwork?

No, Original Artwork cannot be returned.

Can I return personalized items?

No, all personalized items are final sale and cannot be returned.

Are international shipments eligible for returns?

No, all items shipped out of the U.S. are final sale and cannot be returned.

Wholesale Policies

  • As of 2024, all wholesale orders will start with a discount of 30% off.
  • Upon reaching our 5k threshold the discount will increase to 50%.
  • Bundles do not apply to wholesale orders, only to individual orders. Items must be purchased individually as bundle discounts do not apply on top of wholesale discounts.
PERSONALIZATION AND SHIPPING:

What are your shipping policies?

We ship with UPS, free shipping usually takes 1-5 days, depending on where the recipient is located- Our UPS pickup is at 2pm. Orders placed after 2pm will be shipped out the following day. We ship all orders Monday-Thursday and do not ship Friday-Sunday. If you need to receive something at a certain time please be mindful of the weekend!

What should I know about International Shipping?

Unfortunately, we are unable to advise on customs charges for international shipments. Customs charges are applied at the discretion of the carrier and local laws, and all customs charges will be payable by the customer. If you do not want to pay customs fees we recommend having a friend or family member bring your package over upon visitation. We cannot falsely declare the value of the item-this is illegal in the United States. For concerns or issues, we suggest getting in touch with your local customs office.

How long does it take to ship an order with personalization?

Orders with personalization take up to 3 weeks to fulfill. For urgent orders, customers can reach out to hello@yaelivogel.com for assistance.

Can I commission a custom painting?

Yes, for commission inquiries, customers can email hello@yaelivogel.com. Please note that all commissions can take between 1-3 months to complete.

How long does it take for the artwork to arrive after ordering a Print?

Each Print is made to order, so please allow three to four weeks for production and shipping.

Can I pick up my art instead of shipping it?

Yes, customers have the option to pick up their art instead of choosing shipping.

Do the paintings come framed?

Paintings can be framed, but custom framing is done by a 3rd party at a separate cost.

Is the artwork copyrighted?

Yes, all of Yaeli's artwork is copyrighted, and reproduction without her written consent is prohibited.

ADDITIONAL INFORMATION:

What is the policy on Purim Mishloach Manot and other Purim gifts?

Mishloach Manot are final sale, but other Purim gifts like Megillah Esther and soft cover Megillah can be exchanged with a gift receipt

Can I get a refund on Regular Shipping?

No, the initial shipping charges are not refundable.

Is there a possibility of canceling a sale once it has been made?

No, we cannot cancel a sale once it has been made.

IMPORTANT NOTICE: Please note that the information provided is based on the policies and FAQs available as of January 2023. For additional questions or clarifications, customers can reach out to support@yaelivogel.com.
Yaeli Fine Art INC would like to emphasize that it is the customer's responsibility to review the policies and FAQ page on our website before making any purchasing decisions. While we strive to keep our policies up-to-date and accurate, Yaeli Fine Art INC is not responsible for notifying customers of policy changes or updates. By visiting the policies and FAQ page, customers can stay informed about our returns, shipping, and other relevant policies.
We encourage all customers to familiarize themselves with our current policies to ensure a smooth shopping experience and to avoid any misunderstandings regarding returns, exchanges, shipping, and other important aspects of their purchases. If you have any additional questions or need further clarifications, please feel free to reach out to our customer support team at support@yaelivogel.com.
We are here to assist you and ensure you have a delightful shopping experience with Yaeli Fine Art. Thank you for your understanding and cooperation.