Policies and FAQ


What is the return timeframe for regular-priced items?

The return timeframe for regular-priced items is 30 days from the date of receipt.

Can I return sale merchandise?

No, sale merchandise is final sale and cannot be returned or exchanged.

Can I exchange a product?

Yes, exchanges can be made for eligible items within 30 days from the date of receipt.

What is the return policy for Prints?

If you are unsatisfied with your purchase of Prints, you can return them. A credit will be issued, which can be used at any time as it does not expire. Please note there are no refunds on Prints, and a 20% restocking fee applies.

Can I return Original Artwork?

No, Original Artwork cannot be returned, but it can be exchanged.

Can I return personalized items?

No, all personalized items are final sale and cannot be returned.

Are international shipments eligible for returns?

No, all items shipped out of the U.S. are final sale and cannot be returned.


What are your shipping policies?

We ship with UPS, free shipping usually takes 1-5 days, depending on where the recipient is located- Our UPS pickup is at 2pm. Orders placed after 2pm will be shipped out the following day. We ship all orders Monday-Thursday and do not ship Friday-Sunday. If you need to receive something at a certain time please be mindful of the weekend!

What should I know about International Shipping?

Unfortunately, we are unable to advise on customs charges for international shipments. Customs charges are applied at the discretion of the carrier and local laws, and all customs charges will be payable by the customer. If you do not want to pay customs fees we recommend having a friend or family member bring your package over upon visitation. We cannot falsely declare the value of the item-this is illegal in the United States. For concerns or issues, we suggest getting in touch with your local customs office.

How long does it take to ship an order with personalization?

Orders with personalization take up to 3 weeks to fulfill. For urgent orders, customers can reach out to hello@yaelivogel.com for assistance.

Can I commission a custom painting?

Yes, for commission inquiries, customers can email sales@yaelivogel.com.

How long does it take for the artwork to arrive after ordering a Lithographs Print?

Each Lithographs Print is made to order, so please allow three to four weeks for production and shipping.

Can I pick up my art instead of shipping it?

Yes, customers have the option to pick up their art instead of choosing shipping.

Do the paintings come framed?

Paintings can be framed, but custom framing is done by a 3rd party at a separate cost.

Is the artwork copyrighted?

Yes, all of Yaeli's artwork is copyrighted, and reproduction without her written consent is prohibited.


Can I get more information about press coverage of Yaeli's paintings?

Please ask and credit. For a more detailed spread, you can email info@yaelifineart.com to set up an interview.

What is the policy on Purim Mishloach Manot and other Purim gifts?

Mishloach Manot are final sale, but other Purim gifts like Megillah Esther and soft cover Megillah can be exchanged with a gift receipt

Can I get a refund on Regular Shipping?

No, the initial shipping charges are not refundable.

Can I use store credit for up to 3 months?

We will honor credits issued before this policy change for up to 3 months. If your credit was received before December 2022, we apologize, but we cannot honor it as our previous policy stated credits must be used within 3 months.

Is there a possibility of canceling a sale once it has been made?

No, we cannot cancel a sale once it has been made.

How long is the return timeframe for sale merchandise?

Sale merchandise is considered final sale and is not eligible for returns or price adjustments.

Can I return or exchange Sale Merchandise?

No, sale items are final sale and cannot be exchanged or returned.

How long does it take for a Regular Price return to be processed?

: After an item is returned to our gallery, we will issue store credit for up to 30 days.

Can I return Sale Merchandise after purchasing it?

Sale merchandise is final sale and cannot be returned or exchanged.

IMPORTANT NOTICE: Please note that the information provided is based on the policies and FAQs available as of January 2023. For additional questions or clarifications, customers can reach out to support@yaelivogel.com.
Yaeli Fine Art INC would like to emphasize that it is the customer's responsibility to review the policies and FAQ page on our website before making any purchasing decisions. While we strive to keep our policies up-to-date and accurate, Yaeli Fine Art INC is not responsible for notifying customers of policy changes or updates. By visiting the policies and FAQ page, customers can stay informed about our returns, shipping, and other relevant policies.
We encourage all customers to familiarize themselves with our current policies to ensure a smooth shopping experience and to avoid any misunderstandings regarding returns, exchanges, shipping, and other important aspects of their purchases. If you have any additional questions or need further clarifications, please feel free to reach out to our customer support team at support@yaelivogel.com.
We are here to assist you and ensure you have a delightful shopping experience with Yaeli Fine Art. Thank you for your understanding and cooperation.